Frequently Asked Questions
Frequently Asked Questions
How Can I Change or Cancel My Order?
We begin processing orders quickly, so changes or cancellations are not guaranteed. If you need assistance, contact us as soon as possible at info@lifeiscultured.com. Once an order has entered production or shipped, it cannot be changed or cancelled.
How Long Will My Order Take?
Pre-sale items: Please allow a minimum of 2 weeks for production before shipping. Some items may require additional production time.
Ready-to-ship items: Orders ship the next business day. Orders placed on weekends or holidays ship the following business day.
Transit time begins after your order ships and depends on the shipping service and destination.
How Can I Track My Order?
Once your order ships, you will receive a tracking number by email. Please check your spam or junk folder if you do not see it.
I Didn't Receive a Confirmation Email.
Check your spam, promotions, or bulk folders and confirm that the email address used at checkout is correct. If you still need help, contact us at info@lifeiscultured.com.
What Is Your Return Policy?
Pre-sale and made-to-order items are final sale except when an item arrives damaged, defective, or incorrect. Ready-to-ship items may be returned or exchanged within 14 days of delivery if unworn, unwashed, unused, and in original condition with tags attached.
Damaged, defective, or incorrect orders should be reported within 3 business days of delivery with your order number and photos.
Why Was My Order Cancelled?
An order may be cancelled if an item becomes unavailable, payment or billing information cannot be verified, or another issue prevents fulfillment. If Cultured cancels an order after payment has been captured, the applicable refund will be returned to the original payment method.