Returns/ Exchange Policy
Hassle-Free Ordering:
We understand that getting the perfect fit is important. To ensure a smooth shopping experience, we recommend double-checking our size chart before placing your order. While we strive to accommodate rare exceptions, due to high order volume, returns and exchanges may be subject to limitations.
Returns & Exchanges:
- Standard Policy: Unfortunately, we cannot currently offer standard returns or exchanges.
- Exceptions: In rare cases, exceptions may be considered at the discretion of our management team. These requests must be made within 3 business days of receiving your order and may incur a $15 processing fee.
- Sale Items: Please note that all sale items are final sale.
Shipping Information:
- Order Processing: Expect orders to be processed within 3-5 business days.
- Shipping Speed: Allow 7-10 business days for standard shipping. Expedited options might be available.
- Shipping Rates: We offer flat rate shipping based on weight. Rounding up to the next full pound ensures accurate billing.
- International Shipping: We ship internationally! Restrictions may apply to certain products.
- Lost/Stolen Packages: We're not responsible for lost/stolen items. Contact the carrier for claims.
- Holidays & Promotions: Processing times may increase during peak seasons. We strive to notify you of any delays.
Order Tracking & Support:
- Interested in your order's status? Contact us at info@lifeiscultured.com
- We're committed to your satisfaction and will do our best to assist you.