Returns & Exchanges
Returns & Exchanges
Pre-Sale / Made-to-Order Items
Because pre-sale and made-to-order items are produced specifically for your order, they are final sale and are not eligible for standard returns or exchanges.
If your item arrives damaged, defective, or incorrect, please contact us within 3 business days of delivery with your order number and clear photos of the issue.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 3 business days of delivery with your order number and photos so we can make it right.
Items must be unworn, unwashed, unused, and returned in their original condition with all tags attached. Exchanges are subject to availability and inspection.
Return Shipping
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary by payment provider.
Final Sale
Pre-sale and made-to-order items, gift cards, and items marked Final Sale are not eligible for standard returns or exchanges, except in cases of damage, defect, or fulfillment error.
Shipping & Fulfillment
Pre-sale items: Please allow a minimum of 2 weeks for production before shipping. Some items may require additional production time.
Ready-to-ship items: Orders ship the next business day after the order is placed. Orders placed on weekends or holidays ship the following business day.
Tracking information will be emailed once your order ships.
For return or exchange questions, contact info@lifeiscultured.com.