RETURNS AND EXCHANGES
Due to our high volume of orders, we are not able to process returns, exchanges, cancel orders, or process refunds. Any rare exceptions will be to the discretion of our management team. Please be sure to consult the size chart on the item BEFORE checking out!
In the case of an exception, all exchanges will be subject to a $15 processing fee paid to Cultured.
Any requests for an exception must be made within 3 business days of receiving your item(s). Once again, exceptions are not guaranteed and are to the discretion of our management team.
Unfortunately sale items cannot be refunded as all sales are final.
All orders may take up to 7-10 business days to arrive. Many orders arrive sooner, it depends on the immediate availability of what you ordered.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates are flat rate, currently based on weight of the items purchased. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If a larger sized flat rate shipping method is required we will invoice you the shipping difference. (This is very common on international orders)
We are not responsible for lost/stolen or damaged items. You will need to refer to the carrier and advise of the issue and place the appropriate claim. Once the items leave our facilities and the carrier states delivered it is no longer within our policy to replace anything lost/stolen or damaged. We will do everything in our power to assist you and we guarantee satisfaction from a small business standpoint.
Holidays will increase shipping time.
Please note that during sales & promotions, processing times may increase as order influx increases during those times. Please allow up to 10 business days during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. Order status inquiries are welcome. Please direct them to firstname.lastname@example.org