Refund policy
Returns & Exchanges
All sales are final. We do not accept returns or exchanges.
Please review product details, sizing, color, and fulfillment status carefully before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us within 3 business days of delivery at culturalculture@gmail.com.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we will determine the appropriate resolution.
Pre-Sale and Made-to-Order Items
All pre-sale and made-to-order items are final sale and cannot be returned or exchanged.
Refunds
Refunds are only issued when approved by Cultured for a verified damaged, defective, incorrect, or unfulfilled order.
Approved refunds will be returned to the original payment method. Processing times vary by bank or payment provider.
Shipping Charges
Shipping charges are non-refundable unless Cultured determines the order was affected by a fulfillment error.
Questions
For order issues, contact: